Q1: Are your products suitable for professional salons or home use?

A:
Our products are designed for both professional salon use and home retail markets.
We provide different specifications and recommendations based on your target market.

Q2: How do you ensure product quality consistency?

A:
Quality is controlled through incoming material inspection, in-process testing and final inspection.
Key components such as LED beads, motors and power boards are strictly tested before shipment.

Q3: Do your products comply with EU and US standards?

A:
Yes. Our products can be provided with CE, FCC, RoHS, and other required certifications depending on the market.

Q4: What affects the curing performance of a nail lamp?

A:
Curing performance depends on LED wavelength, power output, LED bead quality, and internal light reflection design.
We optimize all these factors to ensure stable and efficient curing.

Q5: Why do some nail lamps cure faster than others?

A:
Not all “high wattage” lamps cure better.
LED layout, wavelength accuracy and light concentration design are more important than wattage alone.

Q6: Will the lamp overheat during long working hours?

A:
Our nail lamps are designed with heat control and ventilation systems to support long working hours while maintaining stable performance.

Q7: What is the difference between brushed and brushless motors?

A:
Brushless motors offer lower noise, less vibration and longer lifespan, making them more suitable for professional use.

Q8: Is the handpiece easy to maintain?

A:
Yes. Our handpieces are designed for easy maintenance and stable operation, and we provide usage and care guidance to extend service life.

Q9: Do you provide replacement parts?

A:
Yes. We support replacement parts supply for long-term cooperation customers.

Q10: Do you support OEM / ODM services?

A:
Yes. We provide OEM and ODM services, including logo, color, packaging and structural customization.

Q11: Can you help develop private molds?

A:
Yes. We have an experienced R&D team and regularly develop private molds based on market feedback.

Q12: Can you recommend products for our target market?

A:
Yes. We provide market-oriented product recommendations based on your sales channels and customer positioning.

Q13: What is your warranty policy?

A:
We provide a 12-month warranty covering manufacturing and functional issues.

Q14: How do you handle after-sales issues?

A:
We follow a clear 5-step after-sales process, including issue confirmation, analysis, solution proposal, execution and follow-up.

Q15: How fast is your after-sales response?

A:
We usually respond within 24 hours on working days, with solutions provided within 24–48 hours for confirmed issues.

Q16: What is your MOQ?

A:
MOQ varies by product and customization level.
We aim to offer flexible solutions for trial orders and long-term cooperation.

Q17: What is your production lead time?

A:
Production lead time depends on order quantity and customization, typically 15–35 days.

Q18: Do you support sample orders?

A:
Yes. Sample orders are available for quality evaluation and market testing.